Withdrawal Policy

Last updated: April 2026

This Withdrawal Policy outlines the rules and procedures that apply when you request a withdrawal of funds from your Kingmaker Casino account. By requesting a withdrawal, you agree to comply with this policy.

1. Eligibility for Withdrawal

To be eligible to withdraw funds, you must:

Have a fully verified account, including completed KYC verification;
Have made at least one successful deposit using your registered payment method;
Not have any pending bonus wagering requirements that restrict withdrawal;
Have a positive real-money balance after any applicable bonus deductions.

We reserve the right to request additional verification documents before processing any withdrawal request.

2. Verification Requirements (KYC)

Before any withdrawal can be processed, you may be required to provide the following documents:

Proof of identity — a government-issued photo ID (e.g., passport or driver's licence);
Proof of address — a utility bill or bank statement dated within the last three months;
Proof of payment method — a copy of the card or e-wallet used to deposit.

These requirements are in place to comply with anti-money laundering (AML) regulations and to protect our players from fraud. Failure to provide the required documents may result in withdrawal delays or refusal.

3. Withdrawal Methods

Withdrawals can be made using the following methods, subject to availability in your region:

Bank transfer;
Credit/debit card (Visa, Mastercard);
E-wallets (available options displayed in the cashier);
Cryptocurrency (where supported).

As a general rule, withdrawals must be made using the same method as your most recent deposit. Where that method does not support withdrawals, an alternative method may be offered.

4. Withdrawal Limits

The following limits apply to withdrawals:

Minimum withdrawal: AU$20 (or currency equivalent);
Maximum withdrawal per transaction: AU$5,000;
Maximum withdrawal per day: AU$10,000;
Maximum withdrawal per week: AU$25,000.

Higher limits may be available to VIP players. Limits may vary depending on the payment method selected. For the most current limits, please check the cashier section of your account.

5. Processing Times

Withdrawal requests are reviewed and processed within 24–72 hours of submission, subject to verification checks. Once approved, the time for funds to reach you depends on the payment method:

E-wallets: 0–24 hours;
Credit/debit cards: 3–5 business days;
Bank transfers: 3–7 business days;
Cryptocurrency: typically within 24 hours.

Processing times may be extended during peak periods, public holidays, or where additional verification is required.

6. Bonus Balances & Wagering Requirements

If you have an active bonus with an outstanding wagering requirement, you may not be able to withdraw until the requirement is met. Attempting to withdraw before completing a wagering requirement may result in the forfeiture of the bonus and associated winnings. Please review the bonus terms and conditions applicable to each promotion.

7. Declined or Delayed Withdrawals

We may decline or place a hold on a withdrawal request if:

Your account has not been fully verified;
We have reasonable suspicion of fraudulent activity or money laundering;
There are outstanding wagering requirements on bonus funds;
The withdrawal request does not comply with this policy;
We are required to do so by a regulatory authority.

If your withdrawal is declined, you will be notified via email with reasons where permissible. You may contact our support team to resolve any issues.

8. Withdrawal Fees

Kingmaker Casino does not generally charge fees for withdrawals. However, your payment provider or bank may apply their own fees. Cryptocurrency transactions may also incur network fees, which are not within our control. Please check with your payment provider for details.

9. Currency Conversion

If your account currency differs from the withdrawal currency, conversion will occur at the prevailing exchange rate at the time of the transaction. We are not responsible for exchange rate fluctuations.

10. Contact Us

If you have any questions regarding your withdrawal, please contact our support team via live chat or email at: [email protected]