KingMaker Casino

Responsible Gaming Policy

Last updated: April 2026

Kingmaker Casino is committed to providing a safe and enjoyable gambling environment. We believe that gambling should always be a form of entertainment, not a source of financial or personal distress. This Responsible Gaming Policy outlines our approach to safer gambling and the tools available to help you stay in control.

1. Our Commitment

We are dedicated to:

  • Providing a fair, transparent, and responsible gambling environment;
  • Offering tools to help players manage their gambling activity;
  • Preventing underage gambling;
  • Assisting players who may be experiencing gambling-related harm;
  • Cooperating with support organisations and regulators.

2. Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your life or the lives of those around you. Warning signs may include:

  • Spending more money or time on gambling than you can afford;
  • Chasing losses or gambling to recover money you've lost;
  • Borrowing money or selling belongings to fund gambling;
  • Neglecting work, family, or other responsibilities due to gambling;
  • Feeling anxious, irritable, or depressed in relation to gambling;
  • Lying to family or friends about your gambling habits.

If any of these signs apply to you, we encourage you to make use of the tools and resources available below.

3. Responsible Gaming Tools

We provide the following tools to help you manage your gambling activity. These can be accessed through your account settings or by contacting our support team.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you deposit into your account. Limits take effect immediately when reduced and may be subject to a cooling-off period when increased.

Loss Limits

You can set limits on the amount you are willing to lose within a specified timeframe. Once your limit is reached, you will not be able to place further bets until the period resets.

Session Time Limits

You can set limits on how long you spend gambling in a single session. Once your time limit is reached, you will be logged out automatically.

Reality Check Notifications

You can enable periodic reminders during your gaming session to inform you of how long you have been playing and how much you have spent.

Self-Exclusion

If you feel you need a break from gambling, you can request a self-exclusion period. Self-exclusion options are available for periods ranging from six months to five years, or permanently. During a self-exclusion period, your account will be suspended and you will not be able to register a new account.

To request self-exclusion, contact our support team via live chat or email at [email protected].

Account Closure

You may close your account at any time by contacting our support team. Any real-money balance will be returned to you, subject to our Withdrawal Policy and verification requirements.

4. Cooling-Off Periods

If you would like a short break from gambling without fully self-excluding, you can request a cooling-off period of 24 hours, 7 days, or 30 days. During a cooling-off period, you will not be able to log in or place bets.

5. Protection of Minors

Kingmaker Casino strictly prohibits access to our platform by anyone under the age of 18. We recommend that parents and guardians take active steps to prevent underage access to gambling websites, including using parental control software such as:

  • Gamban — gamban.com
  • Net Nanny — netnanny.com
  • Cyber Patrol — cyberpatrol.com

If we have reason to believe that a minor is using our platform, we will suspend the account immediately, conduct an investigation, and take any action required by law.

6. Support Resources

If you are concerned about your gambling, we encourage you to reach out to one of the following organisations for free, confidential support:

Gambling Help Online

24/7 free counselling and support for Australians: www.gamblinghelponline.org.au | 1800 858 858

Lifeline Australia

Crisis support and suicide prevention: www.lifeline.org.au | 13 11 14

Gamblers Anonymous Australia

Peer support for problem gamblers: www.gamblersanonymous.org.au

Beyond Blue

Support for anxiety, depression, and mental health: www.beyondblue.org.au | 1300 22 4636

7. Staff Training

Our customer support team is trained to identify signs of problem gambling and to assist players who may need help. If our team identifies behaviour that may indicate a gambling problem, we may proactively reach out to the player or implement responsible gaming measures.

8. Contacting Us

If you wish to use any of the responsible gaming tools described in this policy, or if you have concerns about your gambling, please contact our support team at any time:

Chances are you're about to lose. For free and confidential support call 1800 858 858 or visit gamblinghelponline.org.au.

The platform operates under an international offshore licence issued by the Comoro Islands Gaming Authority, based in the Union of the Comoros.

Gamble responsibly. Underage gambling is an offence (18+).

Self-Exclusion: Register with BetStop - the National Self-Exclusion Register™ at https://www.betstop.gov.au/. This service allows you to exclude yourself from all licensed Australian online wagering services. Please note: As an offshore platform, to enforce a self-exclusion directly on this site, you must contact Kingmaker's customer support team.